Inventory Specialist

Walgreens•Lansing, MI

5d•$18 - $23•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures, covering both front-end and pharmacy operations. The role supports pharmacy inventory management, including receiving, counting, ordering, and returns; champions On-Shelf Availability; handles in-store inventory processes; and validates planogram accuracy. The specialist reviews and coordinates the use of reports and system applications that affect on-hand balances and pricing, maintains asset protection practices, and files claims for overages, shortages, order errors, or damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and perform required system start-ups, cash handling, cashier duties, and preparation of the sales floor and stockroom. The position also supports customer service, inventory operations, pricing, ordering, inventory compliance, physical inventory, package delivery, and pickup activities. Under pharmacist-in-charge supervision, the specialist performs specified pharmacy inventory tasks. The role includes training and coaching team members, attending company training, completing e-learning, and maintaining a pharmacy license or certification when required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, and other inventory processes under the supervision of the pharmacist-in-charge where specified.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and coordinate the proper use of reports and system applications affecting inventory balances and pricing.
Maintain front-end and pharmacy asset protection practices and file claims for warehouse or vendor overages, shortages, order errors, or damaged merchandise, including prescription drugs.
In designated stores, open or close the store in the absence of store management; complete system start-ups, cash handling and cashier responsibilities, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, and, when acting as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer service practices with team members to provide a positive customer experience.
Execute and coach team members on warehouse and vendor inventory management, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; verify receipt of physically delivered products, follow up on undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and post pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct necessary tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns for subscribed departments and pharmacy.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, excess inventory returns, applicable interstore transfers, and verification of pharmacy and prescription claims under pharmacist-in-charge supervision.
Complete pricing activities, including price changes and markdowns; maintain accurate department pricing, signage, and timely regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place those items in the designated holding area.
Maintain accurate on-hand counts across basic departments, stockroom, and overstock locations; under pharmacist-in-charge supervision, maintain pharmacy inventory counts and complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products, such as alcoholic beverages and tobacco products.
Maintain inventory records and receive and post front-end products in inventory systems; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory, support inventory-day activities, and audit the third-party inventory team on inventory day.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
In designated stores, when acting as leader on duty, register sales in the point-of-sale system and document scanning errors, price verifications, items not on file, price modifications, and voids; process returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete additional assigned activities and tasks.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Serve as a liaison between management and non-management team members by coaching and developing their inventory-system capabilities; when leader on duty, communicate tasks and report disciplinary issues and customer complaints to management.