Inventory Specialist

Walgreens•Marlborough, MA

14d•$19 - $24

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and handles receiving, counting, pricing, returns, inventory records, and planogram accuracy. It also reviews reports and system applications that affect on-hand balances and pricing, maintains asset-protection practices, and files claims for inventory discrepancies and damaged goods. In designated stores, the specialist may open or close the store in the absence of store management, complete start-up procedures and cash-handling responsibilities, and prepare the sales floor and stockroom for the business day. When serving as leader on duty, the role may also resolve customer issues, communicate tasks, and handle specified point-of-sale responsibilities. The position carries out front-end and pharmacy inventory operations, including receiving and verifying deliveries, maintaining accurate inventory counts, managing returns and claims, completing pricing activities, supporting ordering, preparing for physical inventory, and maintaining inventory compliance with applicable state and local laws. Pharmacy activities are performed under the supervision of the pharmacist-in-charge where specified. The specialist also coaches team members, supports package delivery and pickup activities, attends required training, completes e-learning, and maintains any pharmacy license or certification required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and carry out receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure the accuracy of planograms.
Review and coordinate proper use of reports and system applications affecting front-end and pharmacy on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques; file claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
When designated and store management is absent, open or close the store, complete required system start-ups and cash-handling and cashier duties, and prepare the floor and stockroom for the business day.
Greet customers, offer assistance, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while the vendor is still in the store, take appropriate action for delivered or undelivered scheduled receipts, contact vendors as needed, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct necessary tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including warehouse and direct store delivery; execute disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns for subscribed departments and pharmacy.
Under pharmacist-in-charge supervision, complete pharmacy inventory activities, including recalls, vendor returns, damaged salvage returns, applicable excess inventory returns or interstore transfers, and verification of pharmacy and prescription claims postings.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place those items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws for regulated products such as alcoholic beverages and tobacco products.
Maintain inventory records, receive and post front-end products in inventory systems, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, package returns, and Pickup Program execution.
When serving as leader on duty in designated stores, register sales on the assigned POS system and document scanning errors, price verifications, items not on file, price modifications, and voids; complete product returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete additional activities and tasks as assigned.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members in inventory systems, serve as a liaison between management and non-management team members, communicate assigned tasks when leader on duty, and report disciplinary issues and customer complaints to management.