Inventory Specialist

Walgreens•Brockton, MA

6d•$19 - $24

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, including receiving, counting, ordering, returns, and maintaining accurate on-hand balances. It champions On-Shelf Availability, handles in-store inventory processes, validates planograms, and uses reports and system applications to support inventory and pricing accuracy. The specialist also maintains asset-protection practices and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the specialist may open or close the store in the absence of store management and perform required system start-ups, cash handling, cashier responsibilities, and readiness checks. The role engages customers, models customer-service practices, and may resolve customer issues while serving as leader on duty. The specialist executes and coaches inventory processes for warehouse and vendor orders, delivery receiving, pharmacy shipments, On-Shelf Availability, pricing, ordering, returns, inventory counts, and recordkeeping. Under the supervision of the pharmacist-in-charge, the specialist completes pharmacy inventory tasks, verifies shipments and claims, and maintains pharmacy inventory accuracy. The role also helps prepare for physical inventory, supports package delivery and pickup activities, maintains clean and well-merchandised counters and shelves, and complies with policies and procedures. The role includes attending company training and e-learning, maintaining any pharmacy license or certification required by the state, and serving as a liaison between management and non-management team members by coaching on inventory systems and communicating assigned tasks and issues.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and maintaining accurate on-hand balances.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and use reports and system applications to support accurate on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices; file claims for overages, shortages, order errors, and damaged goods.
When designated, open or close the store in the absence of store management, completing system start-ups, cash handling, cashier responsibilities, and store-readiness tasks.
Greet customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on received or undelivered shipments, contact vendors, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy orders, audit totes as needed, and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls, vendor returns, damaged salvage returns, excess inventory returns or applicable interstore transfers, and verify prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hand quantities for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records, receive and post products in inventory systems, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing sales floor, stockroom, and pharmacy areas and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When designated as leader on duty, register sales on the POS and handle related records, returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training, complete e-learning and safety modules, and obtain and maintain any state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.