Inventory Specialist

Walgreens•Rock Hill, SC

13d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and related systems and reports. The position also supports asset protection, claims for inventory discrepancies or damaged goods, package delivery activities, and physical inventory preparation and execution. In designated stores, the Inventory Specialist may open or close the store or serve as leader on duty when store management is absent. In those situations, the role may include store start-up, cash handling, cashier responsibilities, resolving customer issues, communicating assigned tasks, and reporting customer complaints or disciplinary issues to management. The position provides customer service, coaches team members on inventory processes, completes required training, and maintains any pharmacy license or certification required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Prior experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory management, including receiving, counting, ordering, posting shipments, returns, audits, recalls, transfers, smart counts, and claims.
Receive, scan, count, price, and process returns for merchandise and deliveries; verify planograms and maintain on-shelf availability.
Review and coordinate use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain asset-protection practices and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of management and complete required systems start-ups, cash handling, cashier duties, and readiness tasks.
Greet customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Coach team members on warehouse and vendor inventory processes, ordering, receiving, deliveries, package activities, and inventory systems.
Complete on-shelf availability processes, including scan-outs, disposals, call-ins, vendor returns, and returns before expiration.
Complete pricing activities, including price changes, markdowns, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and pharmacy.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including sales-floor, stockroom, and pharmacy preparation and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities and support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the point-of-sale system and handle returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety modules, and obtain and maintain state-required pharmacy licensing or certification.
Serve as a liaison between management and non-management team members by coaching and developing inventory-system capabilities.
When serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.