Inventory Specialist

Walgreens•Carrollton, TX

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and champions On-Shelf Availability, with responsibility for receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reporting, and asset protection. It also handles claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and perform the associated system, cash-handling, and cashier duties. The position delivers customer service by greeting customers, offering assistance, and modeling service best practices. When serving as leader on duty in designated stores, the specialist resolves customer issues, communicates tasks, registers sales, and handles related point-of-sale transactions. Inventory operations include creating, reviewing, and receiving orders; scanning deliveries; verifying pharmacy shipments and postings; completing On-Shelf Availability processes, scan outs, returns, recalls, pricing activities, and inventory counts; maintaining accurate on-hand quantities and inventory records; and preparing for physical inventory. The specialist also supports package delivery and pickup activities, maintains organized inventory documentation, and helps keep counters and shelves clean and merchandised. Pharmacy work is performed under the supervision of the pharmacist-in-charge where specified. The specialist attends company training and e-learning, maintains any required state pharmacy license or certification, and serves as a liaison between management and non-management team members by coaching others on inventory systems. The role complies with company policies and procedures and performs other assigned tasks.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, shipment verification, inventory counts, and smart counts, under the pharmacist-in-charge’s supervision where specified.
Receive, count, price, and return merchandise; champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate use of reports and system applications that affect on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices.
File claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store when management is absent and complete required system start-ups, cash handling, cashier duties, and store-readiness tasks.
Greet customers, offer assistance, and model customer-service best practices; resolve customer issues when serving as leader on duty in designated stores.
Create, review, and receive warehouse and vendor orders; scan deliveries while vendors are present; address undelivered or inaccurate receipts and open tickets as needed.
Complete On-Shelf Availability processes, scan outs, disposals, call-ins, vendor returns, pharmacy recalls, salvage returns, interstore transfers, and excess inventory returns as applicable.
Complete and verify pharmacy order postings and pharmacy and prescription claims; identify excess manual orders and maintain consigned inventory as required.
Execute price changes, markdowns, markdown deletes, signage, and other pricing tasks; order expense items and support front-end and pharmacy ordering.
Update and appropriately hold designated pull-and-quarantine items; maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy.
Maintain inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations; prepare for and support physical inventory, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales and handle point-of-sale activities, including returns, voids, refunds, cash drops, change, and required transaction records.
Attend company training and complete e-learning modules, including safety training; obtain and maintain any pharmacy license or certification required by the state.
Coach and develop team members’ capabilities with inventory systems; communicate assigned tasks and report disciplinary issues and customer complaints to management when serving as leader on duty.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete other assigned tasks.