Inventory Specialist

Walgreens•Laurel Park, NC

7d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and other in-store inventory processes. The position reviews and coordinates the proper use of reports and system applications affecting inventory balances and pricing, maintains asset protection practices, and files claims for vendor or warehouse overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and perform required system start-ups, cash handling, cashier duties, and store readiness activities. The role also engages customers, models customer service practices, coaches team members, and may serve as leader on duty. The Inventory Specialist executes and coaches inventory processes for warehouse and vendor orders, deliveries, pharmacy shipments, on-shelf availability, returns, pricing, inventory counts, regulated products, and physical inventory. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The role maintains inventory documentation, supports package delivery and pickup activities, follows company policies, attends required training, and obtains and maintains any pharmacy license or certification required by the state.

Requirements

Internal candidates must have six months of prior Walgreens work experience; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and inventory accuracy.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, planogram validation, and other in-store inventory processes.
Review and coordinate the proper use of reports and system applications that affect on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection techniques and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management and complete required startup, cash handling, cashier, floor, and stockroom readiness tasks.
Engage customers, offer assistance, resolve customer issues when serving as leader on duty, and model customer service best practices.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on delivered or undelivered receipts, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders.
Complete On-Shelf Availability processes for planogrammed departments, including disposals, call-ins, vendor returns, scan outs, and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls and returns, facilitate excess inventory returns or transfers when applicable, and verify pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, accurate signage, and applicable regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update and place designated pull-and-quarantine items in the assigned holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and the pharmacy, including pharmacy smart counts.
Ensure inventory compliance with state and local laws regarding regulated products.
Maintain inventory records and systems, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing store areas and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, daily inventory functions, and Pickup Program execution.
When serving as leader on duty in designated stores, register sales in the POS system and complete related transaction documentation, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete additional activities and tasks as assigned.
Attend company training, complete e-learning modules including safety training, and obtain and maintain a state-required pharmacy license or certification.
Serve as a liaison between management and non-management team members by coaching and developing inventory-system capabilities; when leader on duty, communicate tasks and report disciplinary issues and customer complaints to management.