Inventory Specialist

Walgreens•Plano, TX

13d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains team members in inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, pricing, returns, inventory accuracy, on-shelf availability, planogram accuracy, and related inventory systems and reports. The position also supports asset protection, regulatory inventory compliance, physical inventory preparation, package delivery activities, and store operations. In designated stores, the Inventory Specialist may open or close the store and serve as the leader on duty in the absence of store management. The role delivers a positive customer experience by engaging customers, modeling customer-service practices, and, when serving as leader on duty, resolving customer concerns. It also coaches team members on inventory and operational processes, communicates assigned tasks, and reports disciplinary issues and customer complaints to management. The specialist attends company training and maintains a valid pharmacy license or certification when required by the state.

Requirements

Internal candidates: six months of prior Walgreens work experience. External candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures across the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and related inventory activities.
Oversee receiving, counting, pricing, returns, and other in-store inventory processes; champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate the proper use of reports and system applications affecting front-end and pharmacy on-hand balances and pricing.
Execute and maintain asset-protection techniques and file claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of store management, complete required system start-ups and cash-handling duties, and prepare the sales floor and stockroom for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on received or undelivered products, contact vendors, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge's supervision, verify and complete pharmacy shipment postings and pharmacy order processing, conduct necessary tote audits, and report shortages or damaged products.
Complete the On-Shelf Availability process for warehouse and direct-store-delivery planogrammed departments; perform disposals, call-ins, vendor returns, scan-outs, and scan-out returns, including pharmacy scan-outs.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls, vendor returns, damaged-product returns, excess inventory returns or applicable interstore transfers, and verify pharmacy and prescription claims postings.
Complete pricing activities, including price changes and markdowns; maintain accurate department pricing, signage, and timely completion of additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and, under the pharmacist-in-charge's supervision, the pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products such as alcoholic beverages and tobacco.
Maintain inventory records and systems for products received at the store; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing store areas and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment; assist and coach the team on package delivery activities, package scanning and returns, daily inventory functions, and the Pickup Program.
In designated stores, when serving as leader on duty, operate the assigned point-of-sale system and complete sales, returns, voids, refunds, cash drops, and change requests, while recording relevant transaction issues.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members' capabilities with inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.