Inventory Specialist

Walgreens•Glenview, IL

2d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, including receiving, counting, ordering, and returns; champions On-Shelf Availability; and handles receiving, pricing, returns, and other in-store inventory processes. The specialist validates planograms and uses reports and system applications to support accurate on-hand balances and pricing. The position also maintains asset-protection practices and files claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management, complete required system start-ups and cash-handling tasks, and ensure the sales floor and stockroom are ready for the business day. The specialist engages customers and models customer-service best practices. When serving as leader on duty, the specialist resolves customer issues, communicates tasks, and reports disciplinary issues and complaints to management. The role performs and coaches inventory activities across warehouse, vendor, front-end, and pharmacy processes. Duties include receiving and verifying deliveries and orders; completing On-Shelf Availability processes, scan-outs, returns, disposals, call-ins, and pricing tasks; maintaining accurate inventory counts and on-hand quantities; supporting physical inventory; keeping inventory records and documentation; and assisting with package delivery activities and the Pickup Program. Under the pharmacist-in-charge's supervision, the specialist completes or verifies pharmacy receiving, postings, claims, inventory counts, recalls, and returns. The role also follows company policies, attends required training, completes e-learning, and obtains and maintains a state-required pharmacy license or certification.

Requirements

At least six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and returns.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and use reports and system applications to support accurate on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, or damaged goods.
In designated stores, open or close the store in the absence of store management and complete required start-up, cash-handling, and readiness activities.
Engage customers, provide assistance, and model customer-service best practices; when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning orders and deliveries.
Verify pharmacy shipments and complete or verify pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship order postings under pharmacist-in-charge supervision.
Complete On-Shelf Availability processes for planogrammed departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Complete pharmacy inventory activities under pharmacist-in-charge supervision, including recalls, vendor returns, damaged salvage returns, and applicable excess-inventory returns or interstore transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory.
Update and place designated pull-and-quarantine items in the holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws concerning regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team on inventory day.
Keep counters and shelves clean and well merchandised and maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the assigned POS and handle related sales records and transactions, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety training, and obtain and maintain any state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.