Inventory Specialist

Walgreens•Milwaukee, WI

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and related reporting and system applications. The position also supports asset protection, claims for inventory discrepancies or damaged goods, and preparation for physical inventory. The role delivers customer service, coaches team members on inventory processes, and may serve as leader on duty in designated stores. In that capacity, responsibilities can include opening or closing the store, resolving customer concerns, communicating assignments, and completing point-of-sale and cash-handling duties. Pharmacy inventory duties are performed under the supervision of the pharmacist-in-charge. The Inventory Specialist attends required company training and e-learning, maintains any state-required pharmacy license or certification, and supports a respectful, compliant, and well-merchandised store environment. The position requires six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates.

Requirements

Six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, posting shipments, managing returns, and maintaining accurate on-hand quantities.
Champion On-Shelf Availability and complete related processes, including scan outs, disposals, call-ins, vendor returns, and expiration-related actions.
Validate planograms and execute pricing activities, including price changes, markdowns, accurate signage, and applicable regulatory pricing tasks.
Review and coordinate reports and system applications affecting inventory balances and pricing.
Execute asset protection practices and file claims for overages, shortages, order errors, or damaged goods.
Create, review, receive, scan, and verify warehouse, vendor, pharmacy, and other deliveries and orders; investigate discrepancies and open tickets as needed.
Maintain inventory counts and records for store departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge's supervision.
Maintain consigned inventory, monitor pharmacy manual orders, order expense items, and facilitate excess inventory returns or interstore transfers where applicable.
Update on-hand quantities for designated pull-and-quarantine items and place them in the designated holding area.
Ensure inventory compliance with state and local laws for regulated products.
Organize and retain invoices, receipts, and return authorizations; help prepare for and support physical inventory activities.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, daily inventory functions, and the Pickup Program.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues.
In designated stores, open or close the store in the absence of management and complete required systems start-ups, cash handling, cashier duties, and floor and stockroom readiness.
When serving as leader on duty, communicate assigned tasks, report disciplinary issues and customer complaints to management, and complete assigned point-of-sale, returns, refund, cash-drop, and change-making duties.
Attend company training and complete e-learning modules, including required safety training.
Obtain and maintain a state-required pharmacy license or certification.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete additional assigned tasks.