Inventory Specialist

Walgreens•Memphis, TN

11d

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, inventory systems, and on-shelf availability. It also supports asset protection and the filing of claims for merchandise overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and serve as leader on duty. These responsibilities include required system start-ups, cash handling, cashier duties, preparing the floor and stockroom for business, resolving customer issues, and communicating assigned tasks to team members. The role completes front-end and pharmacy inventory processes, maintains accurate on-hand quantities and inventory records, supports physical inventory, and helps keep counters and shelves clean and well merchandised. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The position also supports package delivery activities and the Pickup Program, follows company policies, completes required training, and maintains a pharmacy license or certification when required by the state.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train team members on store inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, completing smart counts, and managing returns and transfers under the pharmacist-in-charge’s supervision.
Receive, count, price, and process returns for store inventory; validate planograms and champion On-Shelf Availability.
Review and coordinate the use of reports and system applications that affect inventory balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices; file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management, complete system start-ups and cash-handling duties, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Create, review, receive, and scan warehouse and vendor orders, including common-carrier deliveries; follow up on undelivered receipts and correct inaccurate orders.
Complete On-Shelf Availability processes, including scan outs, scan-out returns, disposals, call-ins, and vendor returns before expiration.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and required regulatory pricing tasks.
Support ordering for the front end and pharmacy; monitor pharmacy manual orders, maintain consigned inventory, and update and secure designated pull-and-quarantine items.
Maintain accurate on-hand quantities in departments, stockroom, overstock locations, and pharmacy; ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations; prepare for and support physical inventory, including auditing the third-party team on inventory day.
Keep counters and shelves clean and well merchandised; learn store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the assigned POS and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Attend company training and complete e-learning modules, including safety training.
Serve as a liaison between management and non-management team members by coaching and developing capabilities with inventory systems.
When serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete additional assigned tasks.