Inventory Specialist

Walgreens•Greenville, NC

11d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and handles receiving, counting, ordering, pricing, returns, and other in-store inventory processes. It reviews and coordinates the use of reports and system applications affecting inventory balances and pricing, validates planogram accuracy, and maintains asset-protection practices. In designated stores, the specialist may open or close the store in the absence of management and serve as leader on duty. The role also engages customers, models service best practices, and may resolve customer concerns while serving as leader on duty. Under the pharmacist-in-charge’s supervision, it performs pharmacy inventory activities, verifies pharmacy shipments and claims, and maintains pharmacy counts. Other work includes processing deliveries and returns, maintaining inventory records, supporting physical inventory, coaching team members on inventory systems and package delivery, and completing assigned training. A valid pharmacy license or certification must be obtained and maintained when required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Prior experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory management, including receiving, counting, ordering, returns, recalls, and maintaining accurate on-hand quantities under the pharmacist-in-charge’s supervision.
Champion On-Shelf Availability, including scan-outs, disposals, call-ins, vendor returns, and inventory processes for planogrammed and subscribed departments.
Receive, count, price, and process returns for merchandise; scan deliveries while vendors are present and address missing or inaccurate deliveries.
Verify planogram accuracy and use reports and system applications to maintain accurate inventory balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of store management, complete required system start-ups and cash handling, and prepare the floor and stockroom for the business day.
Greet customers, offer assistance, model customer-service best practices, and resolve customer issues when serving as leader on duty.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Verify pharmacy shipments and complete or verify daily postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; audit totes and report shortages or damaged products as needed.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess-inventory returns or interstore transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws concerning regulated products such as alcohol and tobacco.
Maintain inventory records and systems, and organize invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the assigned POS and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning modules including safety training, and obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members’ capabilities with inventory systems; when serving as leader on duty, communicate tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.