Inventory Specialist

Walgreens•Midland, TX

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reports and system applications, on-hand balances, and asset protection. The position also handles claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs. The Inventory Specialist supports a positive customer experience by engaging customers, modeling customer-service practices, and, in designated stores while serving as leader on duty, resolving customer issues and performing opening or closing responsibilities. The role coordinates inventory workflows with store team members, vendors, and pharmacy staff, and maintains inventory records and documentation. Pharmacy inventory responsibilities are performed under the supervision of the pharmacist-in-charge. The role includes inventory receiving and posting, On-Shelf Availability processes, pricing tasks, inventory counts, physical inventory preparation, package delivery activities, and support for the Pickup Program. In designated stores, leader-on-duty responsibilities may also include point-of-sale transactions and related cash-handling tasks. The specialist attends company training and e-learning, maintains any state-required pharmacy license or certification, and communicates and coaches team members on inventory systems.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures across the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, recalls, and maintaining accurate on-hand quantities, under the supervision of the pharmacist-in-charge.
Receive, count, price, return, and process in-store inventory; validate planograms and maintain accurate inventory records.
Review and coordinate the proper use of reports and system applications affecting inventory balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices, and file claims for vendor or warehouse overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management, complete required systems start-ups and cash-handling responsibilities, and prepare the floor and stockroom for the business day.
Greet customers, offer assistance, and model customer-service best practices; when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are present, verify physical deliveries, follow up on past-due receipts, and open tickets to correct inaccurate orders.
Verify pharmacy shipments and complete or verify posting of pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; audit totes as needed and report shortages or damaged products.
Complete the On-Shelf Availability process, including warehouse and direct-store-delivery tasks, disposals, call-ins, vendor returns, and scan-outs and scan-out returns for subscribed departments and pharmacy.
Complete pharmacy recalls, vendor returns, damaged-product returns, excess inventory returns, and applicable interstore transfers.
Verify posting of prescription claims and complete pricing tasks, including price changes, markdowns, markdown deletions, signage, and other required regulatory pricing work.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws regarding regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparing sales-floor, stockroom, and pharmacy areas and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the POS system and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety training, and obtain and maintain any pharmacy license or certification required by the state.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.