Inventory Specialist

Walgreens•Chesapeake, VA

10d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures, supporting both the front end and pharmacy. The role manages receiving, counting, ordering, pricing, returns, planogram accuracy, on-shelf availability, inventory records, and asset-protection processes. It supports pharmacy inventory activities under the supervision of the pharmacist-in-charge, including shipment verification, counts, claims, recalls, and returns. In designated stores, the specialist may open or close the store and serve as leader on duty, handling required operational and customer-service duties. The position also coaches team members on inventory systems and processes, completes required training, and maintains any state-required pharmacy license or certification.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, shipment verification, returns, recalls, and inventory transfers, under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, planogram validation, and other in-store inventory processes.
Review and coordinate the use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of management, complete required system start-ups and cash-handling duties, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are present.
Complete pharmacy order postings and audits, including warehouse, ABC prescription and OTC, secondary vendor, flu, and dropship orders; report shortages and damaged products.
Complete the On-Shelf Availability process, including scan-outs, disposals, call-ins, vendor returns, and returns before expiration.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands and place designated pull-and-quarantine items in the assigned holding area.
Maintain accurate inventory counts and on-hand quantities in store departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Maintain inventory records and retain invoices, receipts, and return authorizations; prepare for and support physical inventory activities and audit the third-party inventory team.
Keep counters and shelves clean and well merchandised; learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scans, daily inventory functions, and returns; support the Pickup Program.
When leader on duty in designated stores, register sales on the POS system and handle scanning errors, price verifications, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training; obtain and maintain a state-required pharmacy license or certification.
Liaise between management and non-management team members by coaching and developing their inventory-system capabilities; when leader on duty, communicate tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.