Inventory Specialist

Walgreens•Williamstown, NJ

14d

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management; oversees receiving, counting, ordering, pricing, returns, and other in-store inventory processes; champions On-Shelf Availability; validates planograms; and helps ensure accurate on-hand balances and pricing. The specialist also supports asset protection, inventory claims, inventory records, physical inventory preparation, and store readiness. In designated stores, the role may open or close the store and serve as the leader on duty in the absence of store management. The position helps provide a positive customer experience by engaging customers, modeling service standards, and resolving questions or concerns when serving as leader on duty. It coaches team members on inventory procedures, package delivery activities, and inventory systems, and completes company training and other assigned duties. Pharmacy inventory responsibilities are performed under the supervision of the pharmacist-in-charge.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
For internal candidates: an 'Achieving expectations' rating on the last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures for the front end and pharmacy.
Receive, count, order, price, and process returns for in-store inventory, and champion On-Shelf Availability.
Validate planograms and use reports and system applications to support accurate on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection techniques and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of store management, complete required system start-ups and cash handling, perform cashier responsibilities, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, model customer service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are still in the store.
Take appropriate action on deliveries, contact vendors about past undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge's supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, ABC prescription and OTC, secondary vendor, flu, and dropship orders; perform necessary tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns for subscribed departments, vendor/DSD departments, and pharmacy.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess inventory returns or interstore transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders for excess; and maintain and order consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in basic departments, stockroom, overstock locations, and, under the pharmacist-in-charge's supervision, pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products, such as alcohol and tobacco.
Maintain inventory records, receive and post front-end products in inventory systems, and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the POS system and document scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning modules including safety training, and obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.