Inventory Specialist

Walgreens•Hampstead, NH

8d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and related system and reporting activities. The specialist also maintains asset protection practices and files claims for inventory overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and may serve as leader on duty. These duties can include required system start-ups, cash handling, cashier responsibilities, customer issue resolution, and ensuring the sales floor and stockroom are ready for the business day. The role coaches team members on inventory processes, supports pharmacy inventory activities under the supervision of the pharmacist-in-charge, maintains compliance with applicable state and local laws for regulated products, and completes training and other assigned tasks. A valid pharmacy license or certification must be obtained and maintained when required by the state.

Requirements

Internal candidates: six months of prior Walgreens work experience; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and inventory accuracy, under the supervision of the pharmacist-in-charge where specified.
Receive, count, price, and return merchandise; champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices; file claims for overages, shortages, order errors, or damaged goods.
In designated stores, open or close the store in the absence of store management, complete required system start-ups and cash handling, and prepare the floor and stockroom for business.
Engage customers, offer assistance, model customer service best practices, and, when serving as leader on duty in designated stores, resolve customer issues.
Execute and coach team members on warehouse and vendor inventory management, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; take appropriate action on received or undelivered shipments and correct inaccurate orders through vendor contact or tickets.
Verify pharmacy shipments and complete or verify posting of pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; audit totes and report shortages or damaged products as needed.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan outs and scan-out returns.
Complete pharmacy recalls and returns, facilitate applicable excess inventory returns or interstore transfers, and verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place those items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure compliance with state and local inventory laws for regulated products such as alcohol and tobacco.
Maintain inventory records, receive and post front-end products in inventory systems, and retain necessary invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing store areas and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, daily inventory functions, and Pickup Program execution.
When serving as leader on duty in designated stores, register sales on the POS system and handle related records, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training, complete e-learning modules including safety training, and obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members’ capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.