Inventory Control Technician - 2nd Shift - 3pm to 11:30pm, Mon - Fri

Warehouse•Kalamazoo, MI

About The Position

The Inventory Control Technician maintains and monitors inventory levels and product movement for accuracy. The role supports production by coordinating product and packaging material inventory, conducting audits and cycle counts, resolving inventory issues, and coordinating the product recoup operation. It may also involve backfilling on production lines as needed. The technician communicates directly with customers, vendors, and the Production Planner, responds to customer requests, and escalates complaints or errors to management. The position follows dock safety, food safety, quality, security, and standard operating procedures, including applicable AIB standards. This is a full-time, non-exempt, second-shift position scheduled Monday through Friday, with overtime when required. The posting lists the schedule as 3:00 p.m. to 11:30 p.m. in the heading and 3:30 p.m. to 11:30 p.m. in the detailed description. Pay is $21.00 per hour, with a $1.50 shift differential when applicable. The position reports to the General Manager.

Requirements

1–3 years of experience in inventory control.
Intermediate computer skills, including Microsoft Office; accurate data entry; WMS; document scanning and copying; and basic office skills.
Good communication skills.
Ability to perform basic arithmetic, reading, and writing.
Ability to understand the production schedule.
Self-starter with the ability to work independently and in a group setting.
Ability to coordinate, problem-solve, and communicate inventory issues.
Experience and knowledge of food safety, or willingness to receive food safety training.
Ability to follow written and verbal instructions, SOPs, customer work instructions, and safety policies.
Ability to work overtime when required; the company expectations also include weekend and holiday work as needed.

Responsibilities

Maintain and monitor inventory levels and product movement for accuracy.
Coordinate use of product and packaging material inventory.
Conduct inventory audits and cycle counts as required, including count-back inventory reconciliation and audits for outbound shipments.
Coordinate, investigate, and communicate inventory issues to customers, vendors, and the Production Planner.
Coordinate the product recoup operation and backfill on production lines as needed.
Interface directly with customers and maintain professional, courteous relationships; respond to customer requests within an hour and provide factual responses and estimated completion times.
Escalate customer complaints, inability to meet customer requests, and customer-reported errors to management immediately.
Follow established dock safety policy, complete daily motorized equipment inspection sheets, report equipment malfunctions promptly, and wear required PPE.
Collect samples when requested by customers and coordinate packaging material changes with the Production Planner.
Work with customers, vendors, and the Production Planner to resolve quality issues.
Follow SOPs, customer work instructions, food safety procedures, and AIB standards.
Participate in pre-shift and department meetings, maintain housekeeping, and assist other operational areas as needed.
Work required hours to support business goals, including overtime, weekends, and holidays when needed.