Intimate Partner Violence and Sexual Assault Services On-Call Crisis Line
About The Position
This position provides crisis intervention and referral services to people experiencing a crisis due to domestic violence who call the domestic violence hotline or come to a program office. Duties include responding in person to the office or partner agencies and bringing residents into the safe house. The role provides direct client support, including crisis-line response, meetings with walk-in and safe house clients, initial interviews, intake and assessment, safety planning, ongoing case management, and appointment coordination with Case Managers. The position also maintains client documentation, statistics, and reports; issues and maintains 911 phones for clients in danger; provides staff backup on an on-call basis; performs data entry; and runs errands as needed. The role requires a high school diploma or equivalent and two years of work experience, or an equivalent combination of education and experience, as well as a valid Colorado driver's license. The specific schedule is 4–6 on-call shifts per month: Monday–Thursday 5 p.m.–8 a.m., Friday 3 p.m.–8 a.m., Saturday–Sunday 8 a.m.–8 a.m., and holidays as needed. The application period ends November 11, 2026.
Requirements
- High school diploma or equivalent and two years of work experience, or an equivalent combination of education and experience.
- Valid Colorado driver's license.
- Complete required background checks and health clearances.
Nice To Haves
- Influenza vaccination is recommended.
Responsibilities
- Provide crisis intervention to callers and walk-ins as needed.
- Answer the crisis line and meet with walk-in and safe house clients.
- Conduct initial client interviews, which may include intake and assessment, developing safety plans, ongoing case management, and assigning and scheduling appointments with Case Managers.
- Make appropriate referrals.
- Maintain accurate, directive case notes and other documentation required by the program model.
- Compile and maintain statistics and reports in a timely manner.
- Issue 911 phones to clients in danger and maintain the phones for ready use.
- Provide staff backup as needed on an on-call basis.
- Perform data entry as appropriate.
- Run errands as needed.
- Respond in person to the office or partner agencies and bring residents into the safe house.
Benefits
- Competitive pay and benefits.
- Professional and personal development opportunities for all employees.
- A supportive and inclusive work environment.
- Meaningful work that makes a positive impact in the community and lives of others.
- Part-time and full-time schedules are available.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
