Intimate Partner Violence and Sexual Assault Services On-Call Crisis Line

Hilltop Community Resources • Grand Junction, CO

6d

About The Position

This position provides crisis intervention and referral services to people experiencing crisis due to domestic violence, including people who call the domestic violence hotline or walk into a program office. The role may require responding in person to the office or partner agencies and bringing residents to the safe house. It provides direct support to crisis-line callers, walk-in clients, and safe-house clients, including initial interviews, intake and assessment, safety planning, ongoing case management, referrals, and scheduling appointments with Case Managers. The position also maintains client documentation and program statistics, issues and maintains 911 phones for clients in danger, provides on-call staff backup, enters data, and runs errands as needed.

This is an on-call position with 4–6 shifts per month. Shifts are Monday–Thursday from 5 p.m. to 8 a.m., Friday from 3 p.m. to 8 a.m., and Saturday–Sunday from 8 a.m. to 8 a.m.; holidays are covered as needed. The position requires a high school diploma or equivalent and two years of work experience, or an equivalent combination of education and experience, as well as a valid Colorado Driver’s License. Employment is subject to background checks and health clearances.

Requirements

• High school diploma or equivalent and two years of work experience, or an equivalent combination of education and experience.
• Valid Colorado Driver’s License.
• Complete required background checks and health clearances, including criminal background, sex offender registry, driving record, OIG exclusion list, fingerprint card, and TRAILS child abuse registry checks.

Responsibilities

• Provide crisis intervention for callers and walk-ins as needed.
• Answer the crisis line and meet with walk-in and safe-house clients.
• Conduct initial client interviews, including intake and assessment.
• Develop safety plans and provide ongoing case management.
• Assign and schedule appointments with Case Managers.
• Make appropriate referrals.
• Maintain accurate, directive case notes and other documentation required by the program model.
• Compile and maintain statistics and reports in a timely manner.
• Issue 911 phones to clients in danger and maintain the phones for ready use.
• Provide staff backup on an on-call basis as needed.
• Perform data entry as appropriate.
• Run errands as needed.
• Respond in person to the office or partner agencies and bring residents to the safe house as needed.

Benefits

• Competitive pay and benefits
• Professional and personal development opportunities
• Supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others
• Part-time and full-time schedules that can fit employee needs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED