INTERPRETER

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•City of Rochester, NY

3h•$20 - $24•Onsite

About The Position

We are Hiring! We encourage your application for ANY language, but we are specifically seeking Interpreters for the following languages: Spanish. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

Requirements

Associate’s Degree in a related field preferred. Equivalent Combination of education and experience will be considered.
Valid and clean NYS Driver’s License.
Medical and/or Community Interpreter course is also preferred.
Ability to speak English and at least one additional language.
Minimum of one year of experience providing language interpreting services on a paid or volunteer capacity.
Must be proficient with Microsoft Outlook, and experience with online-based platforms is preferred.
Experience working in multicultural environments and/or human services field is preferred.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.
Ability to prioritize assignments, plan, and complete work projects with minimal direction,
An ability to work efficiently and effectively and meet deadlines,
An ability to work under pressure,
Excellent verbal/written skills,
Ability to maintain confidentiality,
Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

Nice To Haves

Spanish
Medical and/or Community Interpreter course is also preferred.
experience with online-based platforms is preferred.
Experience working in multicultural environments and/or human services field is preferred.

Responsibilities

Helps facilitate successful delivery of services to linguistically diverse consumers for internal and external CFC Language Services’ customers.
Selects appropriate mode of interpretation for each situation.
Interprets with highest degree of accuracy and completeness in consecutive, simultaneous and sight translation modes.
Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction.
Practices active listening and picks up cues from encounter participants regarding level of understanding and/or need for clarification, as well as understanding of interpretation process.
Understands language as an expression of culture, recognizes the underlying assumptions of each party about the encounter, its content and context; uses this understanding to empower patient and provider to better understand each other.
Explains role of the interpreter to patient and provider.
Recognizes the complexity of the clinical encounter and added factor of linguistic barrier.
Sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters).
Encourages and fosters direct communication between provider and patient.
Maintains professional distance and integrity.
Diffuses conflict between parties by remaining calm and impartial.
Clarifies instructions, follow up steps in a diplomatic, effective manner.
Understands and abides by Language Services’ and its customers’ policies on patient confidentiality, informed consent, non-discrimination and by interpreters code of ethics and standards of practice.
Serves as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
Intervenes as intercultural mediator when communication is compromised by culture-bound messages.
Avoids generalizations and stereotyping
Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter.
Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation.
Utilize on-line computer systems such as Outlook and medical interpreter scheduling software.
Flexible to meet scheduling needs and handle often unpredictable changes.
Maintains composure and a professional demeanor under stressful, distracting, or challenging situations.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.