Interpreter Services Manager

Lexington Medical Center • West Columbia, SC

2d • Onsite

About The Position

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary
Manages interpreter services for Limited English Proficiency (LEP) and Hearing Impaired clients for effective communication and care. This includes but not limited to the interpretation or coordination of interpretative services for patients, visitors and staff as needed as well as sight-translation of relevant materials to enhance patients' and families' comprehension of medical procedures, treatment, discharge instructions, patient and family education, and follow-up care.

Requirements

• Bachelor’s Degree in Spanish or a Health Related Field
• 4 Years of Experience in Interpreting for Healthcare Agencies and/or Teaching Spanish
• Qualified as a Certified Hispanic Medical Interpreter

Responsibilities

• Oversees all operations involving interpreter services with accuracy of meaning through the use of medical, business, and general terminology.
• Coordinates translation services of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.
• Works with all LMC departments to provide follow-up with LEP patients (e.g., follow up billing and collections.
• Develops annual operational and capital budgets; plans for future programs and monitors monthly expenditures.
• Manages contracts and reports with outsource interpretive companies to keep contracts and employee criteria up- to date.
• Maintains the LMC LEP (limited English proficiency) plan and ensures program is compliant.
• Runs monthly reports in Service Hub of interpreting encounters, to include relevant data such as location, duration, and purpose; supports and participates in the continuous assessment and improvement of the interpretation services program.
• Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between staff and patients or family members.
• Recruits, orients, and evaluates interpreter staff and monitor staffing levels.
• Manages on-call schedule for interpreters.
• Establishes competency level of in house staff who interpret and ensures on-going continuing education training and opportunities.
• Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Supervisor on duty.
• Follows the Code of Ethics.
• Participates in hospital-wide quality improvement in relation to interpretation services.
• Conforms to Service Expectations as defined in the Service Expectations Policy.
• Performs all other duties as assigned by supervision.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• Employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Manager