Interpreter Services Administrative Specialist

City of Seattle•Seattle, WA

2d•Hybrid

About The Position

The Seattle Municipal Court (SMC) is seeking a temporary, part-time Interpreter Services Administrative Specialist to support its Interpreter Services department. This role is responsible for scheduling interpreters for Limited English Proficient (LEP) or hearing-impaired participants in judicial proceedings. The specialist will assist in scheduling interpreters for various court functions, including hearings, trials, Customer Services, Day Reporting, Probation, and attorney-client interviews. This is a part-time position (20-30 hours per week) expected to last until August 2027, with potential support for other areas of the Court's Operations Department. The work is expected to be performed in person.

Requirements

2+ years of office clerical support experience (or a combination of education, training, and/or experience which provides evidence of the ability to perform work of the class).
Ability to provide excellent customer service.
Ability to accurately navigate and update databases.
Ability to communicate professionally and respectfully with people from diverse backgrounds and language abilities.
Ability to stay organized and adapt to shifting priorities.
Ability to communicate clearly, both in writing and verbally.
Proficient in Microsoft Word, Excel, and Outlook.
Able to exercise discretion and maintain a high degree of confidentiality.

Nice To Haves

Bachelor's degree
3+ years of experience providing clerical support and excellent customer service.
Strong written, oral, active listening and interpersonal communication skills.
Ability to work effectively with and serve interpreters, court personnel, attorneys, and investigators.
Professional and culturally sensitive when working with people from various cultural backgrounds and individuals who speak with strong accents.
Highly organized with the ability to plan and coordinate complex schedules and handle multiple deadlines.
Capacity to work calmly and effectively under pressure.
Experience updating and navigating databases and an aptitude for learning new systems.
Washington State registered or certified court interpreter.

Responsibilities

Process Requests: Organize and prioritize interpreter requests, complete online request forms, respond to same-day requests and changes, and contact interpreters for scheduling.
Schedule Interpreters: Arrange assignments using the AOC list of credentialed interpreters, review qualifications of non-credentialed interpreters, verify interpreter clearance for jail interviews, communicate interpreter availability to the court, contact interpreters for assignments, document calendar changes, and monitor outstanding requests.
Provide Clerical Support: Answer phones, advise interpreters of immediate needs, respond to email requests, file and enter interpreter invoices, assist with conference/video calls, maintain supplies, maintain interpreter equipment, bring recommendations to the Interpreter Services Strategic Advisor, review incoming mail, and perform other related duties.