About The Position
This four-month internship is within the after-sales customer service department. The primary objective is to design and develop software tools aimed at improving customer support. The intern will study the needs of Event Managers, understand their issues, frequently asked questions, and current service gaps. Following needs identification, the intern will design software tools or online platforms to streamline problem resolution for customers and the support team. The internship also includes a continuous improvement component, gathering feedback to refine tools. Finally, the intern will generate periodic reports on the effectiveness of implemented tools and monitor customer service performance to ensure positive impact. This internship combines customer service skills with tool development skills in the aerospace industry.
Requirements
- Be eligible to work in Canada.
- Be enrolled in a Canadian university throughout your internship.
- Be able to work on-site in the province where you are hired if applicable.
- Pursuing studies in Business Administration or in Mechanical, Software, Computer, Industrial, or Aerospace Engineering.
- A good knowledge of the English language, both written and spoken, is required for this the operational needs of the Employer and the people with whom the [candidate] will interact.
- The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods.
Nice To Haves
- Organizational skills.
- Project management skills.
- Ability to handle multiple tasks with varying priorities simultaneously.
- Working knowledge of English to read and understand specialized instructions, plans, drawings and technical terms that may emanate from international organizations, as well as to write and sometimes communicate in English with customers, suppliers or international colleagues.
Responsibilities
- Design and develop software tools aimed at improving customer support.
- Study the needs of Event Managers, understanding their issues, frequently asked questions, and current service gaps.
- Design software tools or online platforms to streamline problem resolution for customers and the support team.
- Gather feedback from customers and the CS team to refine and constantly improve the tools created.
- Generate periodic reports on the effectiveness of the tools implemented.
- Monitor the performance of the customer service to ensure that the improvements made have a positive impact.
- Automate and improve existing reports.
- Develop through Power BI, tools and reports to enable better decision-making in Spare parts organization.
- Develop processes and methodology to improve the quality of the master data (Pricing, ELM codes, model family group...).
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
