Internship: Arena Experience (Part-Time/Seasonal)
About The Position
Monumental Sports & Entertainment (MSE) is seeking an Arena Experience Intern to support the Arena Experience team, which includes Guest Experience, Suites & Guest Services. This role offers hands-on experience in event operations and guest services within a fast-paced, live-event environment. The intern will assist with day-to-day administrative tasks, as well as event preparation and execution, to help ensure a flawless and memorable experience for all guests at Capital One Arena. This is an opportunity for individuals interested in coordinating event logistics and supporting guest experiences.
Requirements
- Currently pursuing or recently completed a bachelor’s/master’s degree, preferably in Sports Management, Hospitality, Business, or a related field.
- Strong interest in live events, sports, and guest experience operations.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Highly organized with strong attention to detail and ability to manage multiple tasks.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Willingness to learn new systems and processes in a fast-paced environment.
- Availability to work evenings, weekends, and holidays based on event schedules.
Responsibilities
- Assist in the coordination and execution of game days and arena events, supporting Guest Experience, Suite Experience & Guest Services operations.
- Support part-time staff operations, including event check-in, staffing logistics, and general event preparation.
- Help maintain accurate staff and event records.
- Assist with scheduling support and administrative tasks using internal systems (e.g., ABI, incident reporting tools, training platforms).
- Contribute to the preparation of event materials such as signage, staffing sheets, and operational documents.
- Support inventory management, including uniforms and event-related supplies.
- Collaborate with team members across departments to ensure smooth event execution.
- Assist with creating and updating event-specific and departmental resources.
- Provide front-line customer service by assisting guests and Team Members with questions, directions, and issue resolutions outside and during events.
- Support the operations of systems including but not limited to; ABI, 24/7 & SkyPrep.
- Perform other duties as assigned to support the Arena Experience team.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
Associate degree
