Internet Sales Representative

Lithia & Driveway • Los Angeles, CA

3d • $18 • Onsite

About The Position

Ford of Downtown LA is seeking a motivated Internet Sales Representative to join their team. This role focuses on handling incoming customer inquiries via phone, email, and chat, converting leads into appointments, and ensuring a high show rate for those appointments. The representative will be responsible for meticulous record-keeping and timely follow-up to drive sales opportunities. This position is crucial in maintaining customer engagement and facilitating the sales process in a fast-paced dealership environment.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Mathematics – ability to solve basic math calculations
• Basic Computer skills
• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.

Responsibilities

• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes.
• Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of the leads you make contact with.
• Maintain a 60% show rate with those appointments.
• Record every contact you have with customers, regardless of source or type, in the LSMS.
• Complete 100% of your daily scheduled contact tasks.
• Other duties as assigned.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED