Internet Sales Representative

Lithia & DrivewayHenderson, NV
Onsite

About The Position

The Internet Sales Representative is responsible for handling all incoming calls and chat/call requests, responding to emails, and converting sales opportunities into confirmed appointments or turning them over to a Sales Consultant. This role requires a strong focus on customer interaction, lead management, and accurate record-keeping within the LSMS system.

Requirements

  • Strong attention to detail
  • Sense of urgency
  • Excellent communication
  • Mathematics – ability to solve basic math calculations
  • Basic Computer skills

Responsibilities

  • Answer all incoming calls and chat/call requests within 10 seconds.
  • Respond to incoming email with an attempted phone call in 5 minutes or less.
  • Follow up with a series of outgoing emails that end in a price quote within 10 minutes.
  • Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
  • Speak with at least 75% of all assigned leads.
  • Set confirmed appointments with at least 60% of the leads you make contact with.
  • Maintain a 60% show rate with those appointments.
  • Record every contact you have with customers, regardless of source or type, in the LSMS.
  • Complete 100% of your daily scheduled contact tasks.
  • Other duties as assigned.
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