Internet Sales Lead

Lennar•Ocala, FL

3d•Onsite

About The Position

The Internet Sales Lead at Lennar plays a dual role — supporting the sales pipeline through timely responses to internet inquiries while providing operational and administrative support to the Internet Sales Manager (ISM). This role follows defined procedures and established guidelines and is essential to supporting the Sales & Marketing team, combining frontline customer engagement with team operational responsibilities to ensure seamless day-to-day operations and a "Tickled, Delighted, Happy" experience for every customer.

Requirements

High School Diploma or equivalent; college degree preferred.
Experience in sales, with preference for telephone and real estate experience; prior experience in a lead or senior role preferred.
Strong interpersonal, communication, and organizational skills; ability to work independently and support team leadership.
Demonstrated ability to handle competing priorities and exercise sound judgment in a fast-paced environment.
Valid Driver's License and reliable transportation; real estate license may be required for specific locations.

Responsibilities

Respond to online customer inquiries and providing standard information to support the sales process.
Communicate promptly and effectively through approved communication channels, including email, live chat, phone, and 1-800 numbers.
Maintain and update digital and community reference materials.
Communicate with customers regarding the sales process by providing timely, accurate information on products, communities, financing options, and incentives.
Enter, track, and update customer activity and information, including outreach for available homes and inventory.
Coordinate with the Marketing team for electronic distribution of marketing materials and maintain up-to-date product and community offerings.
Attend sales meetings, community events, and training programs.
Work assigned schedules, including evenings and weekends, based on business needs.
Assist the ISM(s) with scheduling, calendar management, and meeting coordination.
Attend key team meetings on behalf of or alongside the ISM, capturing notes and action items as needed.
Assisting with routine inquiries by relaying information for the Internet Sales Team and following established protocols.
Support ISM administrative tasks including preparing, distributing, and tracking of reports, communications, and follow-up activities as directed.