INTERNET SALES

Mullinax Ford•Apopka, FL

4d•Onsite

About The Position

The Internet Sales Consultant will play a key role in responding to online inquiries, assisting customers with vehicle selections, and helping to facilitate a seamless car-buying experience. This is a fast-paced, high-energy position that requires someone with strong customer service skills and the ability to effectively manage multiple tasks while delivering exceptional service to our online customers.

Requirements

Proven experience in sales preferred
Strong Customer Service Skills: Ability to build rapport, listen to customer needs, and provide top-tier service.
Ability to Work in a Fast-Paced Environment: Ability to handle multiple inquiries and tasks effectively without sacrificing attention to detail.
Tech-Savvy: Proficiency with digital communication tools and CRM software.
Team Player: Willingness to collaborate with the sales team and work together to meet sales goals.
High School Diploma or Equivalent required

Nice To Haves

further education is a plus

Responsibilities

Respond promptly to online leads, emails, and chat inquiries from prospective customers.
Assist customers in finding the right vehicle by providing detailed information about available models, features, pricing, and financing options.
Schedule appointments, test drives, and follow up with customers to ensure a smooth sales process.
Work closely with the sales team to ensure customers' needs are met, providing a seamless transition from the online inquiry to the in-dealer experience.
Maintain accurate records in the CRM system and follow up with leads in a timely manner.
Demonstrate strong product knowledge, particularly the Ford lineup, to address customer questions and help them make informed decisions.
Provide excellent customer service and go the extra mile to ensure a positive online car-buying experience.