INTERNET MANAGER / LEAD SALES ASSOCIATE

Hanania Automotive Group • Jacksonville, FL

13d • Onsite

About The Position

As the Internet Sales Manager / Lead Sales Associate, you will be the driving force behind our digital sales strategy. Your role will involve managing and motivating a team of Sales Associates, enhancing customer engagement, and ensuring seamless lead management. Your positive energy and leadership will help reinforce our brand's reputation for outstanding service and customer satisfaction.

Requirements

• 3+ years in the retail automotive industry with a proven track record of maintaining high Customer Satisfaction Index (CSI) scores.
• Excellent customer service, communication (both written and oral), and organizational skills.
• Ability to thrive in a fast-paced environment and work independently or as part of a team.
• Comfort with high call and email volumes and proficiency in using CRM systems.
• High school diploma or equivalent required.
• Valid Driver’s License with a clean driving record.
• Must pass pre-employment background check and hair follicle drug test.

Nice To Haves

• Additional automotive sales training or management coursework is a plus.

Responsibilities

• Lead and Inspire: Direct, coordinate, and evaluate the performance of Internet Sales Associates. Provide guidance, support, and constructive feedback to help your team succeed and grow.
• Customer Engagement: Connect with prospective customers through phone and email, schedule and confirm appointments, and follow up on missed opportunities to ensure a high conversion rate.
• CRM Mastery: Leverage our Customer Relationship Management (CRM) system (eLead) to develop and maintain a robust prospect development system and track customer interactions.
• Customer Satisfaction: Implement and oversee an effective owner follow-up system to drive repeat and referral business, contributing to high customer satisfaction scores.
• Seamless Lead Management: Transfer online leads efficiently to the Sales team and collaborate with Sales Management to provide timely quotes and information to customers.
• Brand Advocacy: Uphold and demonstrate behaviors aligned with Hanania's Vision, Mission, and Values in every customer and team interaction.
• Additional Duties: Take on other responsibilities as needed to support the dealership's goals and operations.

Benefits

• A performance-based commission structure and incentives that reward your sales prowess.
• A comprehensive benefits package, including health, dental, voluntary benefits starting the month following your hire date, with attractive retirement plans.
• Access to continuous development opportunities to refine your sales skills and advance your career.
• A work culture that celebrates diversity, creativity, and innovation.
• Opportunities to access a fleet of top-of-the-line vehicles.
• Exclusive employee discounts on vehicle purchases, parts, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED