Internet Insurance Service Specialist
About The Position
The Auto Club is seeking a goal-oriented customer service professional to provide insurance service and clerical support to its Web Insurance Agents and Members. The specialist assists members by answering questions, taking payments, providing counseling, and making changes to existing Property & Casualty insurance policies. The position includes comprehensive, employee-centered training to help employees develop the skills needed for their roles and support their career development. Full-time employees are eligible to participate in an incentive program based on organizational, team, and personal performance.
Requirements
- One to three years of customer service or sales experience.
- High school diploma or equivalent.
- Proficiency with Microsoft Office software products.
- Excellent communication and interpersonal skills.
- Superior organizational skills and a commitment to maintaining strong customer relationships.
- Be well organized, self-motivated, team oriented, adaptable, detail oriented, and motivated to succeed.
- Ability to qualify for and maintain Property & Casualty/Personal Lines and Life insurance licenses.
Nice To Haves
- Experience working in a sales environment is strongly preferred.
Responsibilities
- Maintain and service insurance policies.
- Verify new business applications.
- Process insurance and membership payments.
- Update electronic member information.
- Maintain filing systems and perform typing.
- Answer members’ questions, provide counseling, and make changes to existing Property & Casualty insurance policies.
Benefits
- Health coverage for medical, dental, and vision.
- 401(k) savings plan with company match and pension.
- Tuition assistance.
- Floating holidays and PTO for community volunteer programs.
- Paid parental leave.
- Wellness programs.
- Employee discounts on membership, insurance, travel, entertainment, services, and more.
- Incentive program for full-time positions based on organizational, team, and personal performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
