International Sales Support Coordinator

McLane Global • Houston, TX

2d

About The Position

The International Sales Support Coordinator at McLane Global plays a key role in supporting the International Sales Team by managing administrative, logistical, and customer service tasks. McLane Global is one of the world’s largest food-grade logistics companies, relying on the efficiency of its fulfillment centers and operating with a customer-centric mentality. The company cultivates and embraces a diverse employee population, recognizing that people with diverse backgrounds, experiences, and perspectives fuel its growth and enrich its global culture.

Requirements

• 3-5 years of relevant work experience.
• Eager to learn with the ability to learn quickly and retain information.
• Strong attention to detail, organizational, and multitasking skills.
• Strong computer skills including MS Excel and ERP like D365.
• Strong work ethic and desire to win and grow.
• Works well in a team environment.

Nice To Haves

• Bachelor’s or associate's degree in logistics, international studies, business, or a related field is preferred.
• Foreign language proficiency (Spanish or Arabic) a plus.

Responsibilities

• Manage and monitor inbound shipments for export through McLane’s state-of-the-art ERP system.
• Process sales and purchase orders.
• Assist the sales team in preparing international registration documentation.
• Resolve discrepancies in receiving and shipping, and work with suppliers on damage and credit issues.
• Communicate with all stakeholders including the sales team, warehouse and loading facilities, freight forwarders, vendors, USDA, State Department, customers.
• Ensure timely and accurate processing of export shipments.
• Coordinate with sales teams to understand customer requirements and provide sales support.
• Handle customer inquiries and complaints to ensure satisfaction.
• Provide product information and support to international clients.
• Track sales orders and keep customers updated on their status.
• Prepare and present sales reports to management.
• Work on sales analysis, presentations, and PowerBI reports.
• Monitor accounts payable and receivable to ensure timely payments.
• Ensure compliance with export laws and regulations.
• Manage sample procurement, packing, and shipment via UPS/DHL.
• Prepare and handle samples, and documents for all trade shows and marketing activities.
• Support the international sales team in any other tasks assigned by the Sales Supervisor.

Benefits

• Competitive base compensation
• Full Benefits including Medical, Dental and Vision effective on the first day of employment
• 401(k) with Employer Match (quarterly enrollment)
• Paid Holidays (no waiting period to receive holiday pay)
• Paid vacation, personal, and sick days effective on first day of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree