International Relationship Manager

Banesco USA • Miami, FL, US, FL

13d • Onsite

About The Position

Banesco USA is seeking an International Relationship Manager for our International Department. This role is responsible for developing and growing the assigned portfolio of new business in deposits while expanding the current client base’s portfolio. The position also involves managing a team to meet established semi-annual/annual goals, conducting periodic team meetings to measure productivity, and coaching/mentoring representatives to increase sales and cross-selling of bank products and services. Travel to Venezuela and other countries is required to meet with prospective and existing customers to expand relationships. The role actively cross-sells all bank products and services to maximize and expand relationships, maintains relationships with customers by obtaining required information for BSA purposes (e.g., nature of business, source of funds, KYC, Call Report), and oversees various account processing functions including NSF, overdrafts, holds, stop payments, death of account holder procedures, and wire requests. The International Relationship Manager responds to internal and external customer inquiries, visits high-risk accounts as per BSA guidelines, completes BSA requests (KYC, ECS, RFI’s) thoroughly and timely, resolves complex customer issues and transactions, and completes assigned annual training programs. Other duties as assigned.

Requirements

• Bachelor’s degree in Business Administration preferred or equivalent experience.
• Two (2) years of experience in the International Business role and/or Sales role.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Advance knowledge of selling and cross-selling techniques to provide customers with the bank’s products and services.
• Advance knowledge of related State and Federal banking compliance regulations and operational policies.
• Strong problem solving and analytical skills make determination to providing customers with solutions.
• Strong presentation skills to various levels of the organization.
• Advance knowledge in bank’s operating activities, terminology and products and services.
• Ability to work in a team environment ensuring performance goals are met.

Responsibilities

• Developing and growing in deposits the assigned portfolio of new business while expanding current client base’s portfolio.
• Responsible for the assigned team to meet the established semi-annual/annual goals.
• Conducts periodic team meetings to measure the productivity of the team; coaches and mentors representative in increasing sales and cross-selling bank’s products and service.
• Required to travel to Venezuela and other countries to meet with prospective and existing customers in order to expand the relationship.
• Responsible to actively cross-sell all bank products and services to maximize and expand relationships.
• Maintains a relationship with prospective and existing customers ensuring obtain the required information for BSA purposes, for example, nature of business, source of funds, and other relevant information to be disclosed in the KYC and Call Report.
• Oversees the processing NSF and overdraft processing; holds and stop payments; documentation and procedures required for accounts involving the death of account holder(s); incoming and outgoing wires requests; etc.
• Responds to inquiries from both internal and external customers in reference to customers’ accounts and/or transactions ensuring completeness of inquiries.
• Responsible for visiting customers who are classified as high risk accounts in accordance to the BSA guidelines and visitation policies.
• Responsible for completing thoroughly all requests from BSA, answering KYC, ECS and RFI’s on a timely basis.
• Responsible for resolving complex issues and/or transactions for customers.
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Benefits

• Competitive base salary plus variable compensation
• Paid time off.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site cafeteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level