Lead Relationship Manager – International Payment Processors

Capital One • Houston, TX

1d • $109,900 - $125,400 • Onsite

About The Position

The Lead Relationship Manager oversees regional payment processor relationships across key international markets. This hands-on role requires a blend of operational payment expertise, proactive partner management, and technical document comprehension to independently drive results while leveraging cross-functional and offshore support teams.

Requirements

• High School Diploma, GED or equivalent certification
• At least 4 years of relationship management, account management or operational experience within the payments industry

Nice To Haves

• Bachelor's or Master's Degree in Business, Finance, Operations,
• 5+ years of experience managing international payment processors, partner networks or financial institutions
• 5+ years of experience in payment operations, transaction research, and settlement workflows
• Experience interpreting technical processor documentation and managing multi-account portfolios across distinct geographic regions

Responsibilities

• Serve as the primary, face-forward point of contact for international payment processors across varying account sizes.
• Manage 20+ partner relationships concurrently, taking full ownership of portfolio health and prioritizing needs across diverse market scales.
• Take direct ownership of specific global regions including, Australia, Hong Kong, China, Japan, Europe and the Netherlands) representing small to large-scale ATM processor networks.
• Deep-dive into client setups, configurations, and technical documentation to streamline integration and operational efficiency.
• Partner with offshore support teams to filter repetitive inquiries and resolve client pain points directly.
• Leverage hands-on payments experience to troubleshoot operational roadblocks, conduct transaction research, and assist with settlement-related inquiries.
• Actively identify, manage, and escalate account-level risks or operational issues impacting regional processor performance while adhering to strict business standards.

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED