Lead Relationship Manager – International Payment Processors

Capital One•Houston, TX

15h•Onsite

About The Position

The Lead Relationship Manager oversees regional payment processor relationships across key international markets. This hands-on role requires a blend of operational payment expertise, proactive partner management, and technical document comprehension to independently drive results while leveraging cross-functional and offshore support teams.

Requirements

High School Diploma, GED or equivalent certification
At least 4 years of relationship management, account management or operational experience within the payments industry

Nice To Haves

Bachelor's or Master's Degree in Business, Finance, Operations
5+ years of experience managing international payment processors, partner networks or financial institutions
5+ years of experience in payment operations, transaction research, and settlement workflows
Experience interpreting technical processor documentation and managing multi-account portfolios across distinct geographic regions

Responsibilities

Serve as the primary, face-forward point of contact for international payment processors across varying account sizes.
Manage 20+ partner relationships concurrently, taking full ownership of portfolio health and prioritizing needs across diverse market scales.
Take direct ownership of specific global regions including Australia, Hong Kong, China, Japan, Europe and the Netherlands) representing small to large-scale ATM processor networks.
Deep-dive into client setups, configurations, and technical documentation to streamline integration and operational efficiency.
Partner with offshore support teams to filter repetitive inquiries and resolve client pain points directly.
Leverage hands-on payments experience to troubleshoot operational roadblocks, conduct transaction research, and assist with settlement-related inquiries.
Actively identify, manage, and escalate account-level risks or operational issues impacting regional processor performance while adhering to strict business standards.