Specialist, Export Notification

Ocean Network Express • Boise, ID

3d • $50,000 - $57,000

About The Position

This position is responsible for the successful execution of the Export Notification process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for broken route updates, booking adjustments as per Space/Marketing direction, change of destination requests and problem resolution. Incumbent will report directly to the Supervisor; Service Operations, Cargo Management.

Requirements

• Strong written and verbal communication, ability to work with multiple departments within ONE NA to resolve issues
• Strong Data handling and Analytical reasoning skills
• Strong Critical thinking skills
• Adapts to change and prioritizes for high-end results
• Responsive, dependable and follow through
• Ability to work as a team player as well as independently
• Strong analytical skills to clarify problems and opportunities for improvement of ONE’s processes and service levels.
• Ability to multi-task
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Gsuite or Microsoft Office experience is required.

Nice To Haves

• Previous experience in logistics, customer service, sales, or other related fields is a plus
• Customs and logistics knowledge is a plus but not required.

Responsibilities

• Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: schedule deviations, route changes, space challenges and broken routes.
• Handles situations that may require adaptation of response or extensive research according to situational needs.
• Assess customer needs and suggest/promote alternative options
• Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues.
• Proactively pursues continuous improvement
• Apply knowledge, procedures, and good judgment in daily decision-making
• Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level