International Logistics Coordinator

Uber Freight • Frisco, TX

9h • Hybrid

About The Position

The International Customer Support Specialist II handles international logistics tasks, including coordinating ocean and air shipment bookings, entering accurate shipment data into transportation management software, tracking shipments, recording shipment financial entries, communicating with international customers, and supporting the international account management team. The role requires ownership of partnerships with the international account management team in a fast-paced international logistics environment.

The position is based in Uber Freight’s Frisco, Texas office and follows a hybrid schedule of three days onsite and two days remote after an initial 90-day introductory period. Standard department hours are Monday through Friday, 8:00 AM–5:00 PM.

Requirements

• High school diploma or GED equivalent.
• 1–2 years of related experience.

Nice To Haves

• College degree in business, logistics, or another related field.
• Experience in customer service logistics support for international account management.
• Intermediate knowledge of export and import processes.
• Basic knowledge of MS Office software.

Responsibilities

• Request international multi-mode ocean and air booking details from international carriers and providers.
• Create shipments and accurately enter shipment and booking details in global transportation management software.
• Coordinate service requirements and standards with vendors and supply chain partners.
• Communicate service issues to customers or management by email, messaging, or phone.
• Monitor and update shipment status information.
• Enter shipment financial details, including carrier costs and customer fees, into operating software, and post payments and invoices.
• Ensure operational compliance with U.S. regulatory requirements for export and import shipments, following instructions provided through role training.
• Maintain international customer profiles and relevant customer information.
• Analyze customer data for reporting or quarterly business reviews.
• Cross-train with team members for continuous education and advancement opportunities.
• Process and audit freight invoices against agreed rates to ensure accurate, timely payment and resolution of billing discrepancies.
• Perform standard financial and account audits to maintain internal controls, verify line-item accuracy, and support monthly financial reporting.
• Reconcile carrier statements against internal shipment and financial records to maintain accurate ledger balances and resolve outstanding vendor balances.

Benefits

• Company-sponsored health plan for eligible U.S. employees working more than 30 hours per week.
• Dental benefits.
• Vision benefits.
• 401(k) match.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Eligible U.S.-based employees may also qualify for a performance or sales incentive bonus program, Uber Freight equity awards, and other role-dependent compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED