International Development Manager (Europe)

Tommy's•Holland, MI

55d•Hybrid

About The Position

Tommy’s is looking for an International Development Manager/Director to play a critical role in expanding the Tommy’s Express Car Wash brand in Europe by identifying, recruiting, and guiding new franchisee candidates through the Tommy Journey of development through to open operations. This individual will develop and execute strategies to attract qualified candidates, build strong relationships, oversee a pipeline of real estate and project management needs, support new store openings and operations, and ensure a seamless and professional experience throughout the entire development journey while collaborating with corporate teams along the way.

Requirements

Advanced degree or equivalent formal training/certifications and experience required in business, finance, sales, marketing, or a related field
5+ years of experience in franchise sales, business development, or a similar role, specifically for European markets
Technical savvy and proficient in Microsoft Office; experience within database systems a plus
Excellent written and oral communication skills
Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
Strong organizational and time management skills; ability to multitask and prioritize workload
Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
High level of integrity and dependability with a strong sense of urgency and results-orientation
Views customer care as high priority; exhibits a positive can-do attitude
Displays a strong initiative and drive to identify gaps and fill them

Responsibilities

Build a strong pipeline of prospective franchisees to support the company’s growth objectives of expanding in Europe
Proactively source and identify potential franchisee candidates through marketing campaigns, networking, and other outreach strategies
Pro-actively visit priority markets, meet with local business organizations, brokers, or owners/operators
Travel to tradeshows or meetings with prospective franchisees to network about franchise opportunities and build relationships
Follow news for which other franchise concepts sign-up operators or multi-unit operators in Europe
Evaluate candidate qualifications, financial readiness, and alignment with brand values and goals
Guide franchise candidates through every step of the franchise development process, from initial inquiry to franchise agreement signing
Conduct qualification calls, presentations, and in-depth discussions about Tommy’s Express, including unit economics, marketing, operations, and support
Deliver the Franchise Disclosure Document (FDD) and ensure candidates fully understand its contents
Coordinate and lead key meetings such as Discovery Days
Proactively and consistently follow up to push candidates across the finish line
Coordinate with the legal team to achieve the full execution of franchise agreements
Develop and maintain strong relationships with potential franchisees to build trust and confidence in the brand
Act as a trusted advisor, addressing candidate questions and concerns promptly and professionally
Foster a positive candidate experience by providing clear communication and timely updates throughout the process
Partner with corporate real estate team to identify and qualify trade areas for real estate viability of supporting a successful individual unit, and maintain an inventory of fully qualified trade areas
Partner with corporate project management team throughout the construction process
Manage the communication and relationship process between corporate and client professionally and skillfully at all times, providing accurate information and quick response times
Proactively identify and manage civil engineers, architects and general contractor to facilitate a Tommy Express facility.
Travel to sites as required and gather necessary information, meet with general contractors/sub-contractors/clients as necessary throughout the process
Improve ROI for our franchise partners throughout all aspects of our process, including construction bidding, quoting, value engineering, and post construction data collection
Partner with corporate retail team to ensure new store openings follow company process and standards
Host weekly calls for the first 26 weeks of a new site opening to proactively monitor KPIs on what is deemed a successful soft opening and make adjustments to marketing plays as needed.
Host monthly call cadence after the first 6 months of a new site opening to review store metrics with Franchise Partners and on-site contacts
Travel to open operating locations to perform in-person quarterly site consultations to assess in areas including overall wash operations, site aesthetics, sales and marketing, and financial performance
Evaluate struggling location needs and partner with corporate team to develop an intervention plan
Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Benefits

Base pay and incentive-based bonus plan
Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
Dependent Care FSA with on-site Daycare options
401k match and complimentary financial planning services
Paid time off and paid holidays
Opportunity for continued education and tuition assistance
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Growing nationwide brand / presence
International resources – apartment lease, vehicle lease, cell coverage