International Customer Service Representative
About The Position
This position is paying $22-$25/hr and is located in Lake Zurich, IL. The role involves responding to inquiries via email and telephone from established accounts and the sales force regarding product availability, shipping, and general company information. The representative will process and coordinate all documents related to international ordering and shipments, requiring an understanding of international business to ensure high customer service levels. Responsibilities include receiving and processing international orders, coordinating international shipments, preparing necessary export documents, resolving customer inquiries, maintaining the customer database, interpreting terms and conditions, recommending products or shipment solutions, and assisting the international department with marketing analysis, report writing, and travel arrangements.
Requirements
- 1-2 years of international customer service experience
- Cross‑cultural communication
- Experience with global customers or distributors
- Multi‑channel support (phone, email, ticketing systems)
- Occasionally bilingual or time zone coverage
- Order entry of international customers
- ERP systems
Nice To Haves
- Microsoft Excel for tracking data and order entry
- Professional Client Emailing Skills
- BA or Associates Degree (highly preferred)
Responsibilities
- Receive and process all international orders for products
- Coordinate international shipments
- Identify and prepare necessary export documents for delivery, cooperating with distribution department, and making sure of completion of a timely and successful delivery
- Resolve customer inquiries and complete all customer quote requests
- Set up and maintain customer database with accurate updates
- Understand and interpret terms and conditions, special pricing agreements, and customer contracts
- Recommend additional or alternative products or shipment solutions to meet customer needs
- Assist and support international department with marketing analysis, report writing, and travel arrangements
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
