International Customer Service Representative I

Cencora•New Hyde Park, NY

2d•$52,000 - $81,620•Remote

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

High School Diploma/GED or equivalent experience required.
3+ years of experience in customer operations, service operations, operations coordination, or a related field required.

Nice To Haves

Associate's degree in business administration, operations, customer service management, or a related field preferred.
Certification in customer service, customer experience, or operations management preferred.

Responsibilities

Supports end-to-end customer operations processes including order management, service fulfillment, issue resolution, and customer communication to ensure timely and accurate service delivery.
Monitors operational performance metrics including service level agreements (SLAs), turnaround times, error rates, and customer satisfaction scores to identify performance gaps and drive corrective actions.
Serves as primary operational contact for customer inquiries, service escalations, and process-related questions, providing expert guidance and coordinating cross-functional resources to achieve resolution.
Analyzes customer operations data, service trends, and process performance to identify improvement opportunities, develop recommendations, and support implementation of operational enhancements.
Maintains operational documentation including standard operating procedures (SOPs), process workflows, service guidelines, and knowledge resources to ensure consistency and support operational excellence.
Collaborates with internal teams including sales, product, technology, and support functions to align operational processes with customer needs, service commitments, and business objectives.
Coordinates customer operations initiatives including process redesign, system implementations, quality assurance programs, and automation efforts that enhance operational efficiency and service quality.