Customer Service Representative I

GD Information Technology•Bossier City, TX

1d•Remote

About The Position

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on experienced Customer Service Representatives joining our team to support customer engagement activities across the United States. At GDIT, people are our differentiator. As a Customer Service Representative supporting customer engagement center activities, you will utilize your root cause analysis and problem-solving skills to manage inbound calls.

Requirements

High school diploma or G.E.D.
One or more years of customer service or other telephone experience
Demonstrated verbal and written communication skills
Louisiana residency living within a reasonable driving distance (approximately 60 miles) of our Bossier City facility OR Texas residency living within a reasonable driving distance of our El Paso facility
Ability and willingness to obtain and maintain a Public Trust
Ability and willingness to work from home via a quiet work environment free from distractions with child and elder care in place during business hours
Ability and willingness to work and train onsite as necessary and in the event of internet/power outage
Ability and willingness to obtain and maintain a Public Trust
Ability and willingness to work from home via a quiet work environment free from distractions with child and elder care in place during business hours
Ability and willingness to work and train onsite as necessary and in the event of internet/power outage
Ability to provide 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify) via a wired connection

Nice To Haves

1 or more years of Call center experience
Medical experience and/or medical claims knowledge
Demonstrated experience utilizing a ticketing system such as ServiceNow, InContact, or NICE

Responsibilities

Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
Placing outbound customer service or customer satisfaction calls, as required by client
Completing call guides; gathering and verifying required information
Attending telephone skills and program information training sessions; adheres to established levels of service
Adhering to established customer service and documentation standards within required time frames
Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
Performing clerical or administrative duties as assigned

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance