Customer Service Representative I

IDEX Corporation•Denver, CO

8d•$46,700 - $70,100•Onsite

About The Position

The Customer Service Representative acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This position handles customer complaints, processes orders, and provides detailed information about BAND-IT products. This position involves maintaining accurate records and is responsible for promoting a culture of customer satisfaction. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Requirements

Excellent interpersonal skills, professional, positive, and courteous manner.
Strong written and verbal communication skills.
Demonstrated ability to convey ideas and solutions to others.
Effective time management and decision-making ability.
Ability to adapt to different customer personalities and changing situations.
Strong active listening skills.
Ability to understand and show compassion towards the customers.
Demonstrated ability to identify issues and find effective solutions.
Strong attention to detail.
Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.)
Safety and Security: The individual actively promotes and personally observes all safety procedures. The individual complies with Environmental, Safety, and Hazardous Communications requirements.
Operational Excellence: The individual is dedicated to providing organizational systems for measuring work. The individual seeks to reduce variances in organizational processes.
Interpersonal Skills: The individual remains open to other ideas and exhibits a willingness to try new things.
Relationships with Others: The individual works effectively with others, including superiors and colleagues. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
Problem Solving: The individual participates in the continuous improvement process by attending meetings and presenting problems and possible solutions to the appropriate personnel.
Communication and Contact: The individual communicates effectively both verbally and written with superiors, colleagues, and individuals inside and outside the Company.
Planning/Organizing: The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
Quality Control: The individual demonstrates accuracy, thoroughness, and monitors their own work to ensure quality. The individual delivers the highest quality products that meet the requirements of internal and external customers.
Adaptability: The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events.
Dependability: The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. The individual completes all duties as assigned, trains as required, and rotates into other departments as required.

Nice To Haves

1 year of customer service experience, preferred.

Responsibilities

Manage incoming customer contact (email, phone).
Ensure customer pricing is accurate prior to confirming an order with the customer.
Accurately input customer orders into ERP system, JDE.
Assist in coordinating shipping logistics.
Keep customers informed with delivery dates and other necessary communication updates.
Respond to customer questions and concerns.
Ensure an efficient and personalized customer experience for all customers.
Track customer complaints in CRM system/Dynamics.
Research customer complaints and create adjustments when required.
Process customer returns.
Foster a continuous improvement mindset.
Adhere to all company Environmental, Health and Safety (EHS) regulations, policies, and procedures.
Actively model IDEX values: Team, Trust, and Excellence.
Perform other related duties as assigned.