Customer Service Representative I

IDEX•Denver, CO

5d•Onsite

About The Position

The Customer Service Representative acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This position handles customer complaints, processes orders, and provides detailed information about BAND-IT products. This position involves maintaining accurate records and is responsible for promoting a culture of customer satisfaction.

Requirements

Excellent interpersonal skills, professional, positive, and courteous manner.
Strong written and verbal communication skills.
Demonstrated ability to convey ideas and solutions to others.
Effective time management and decision-making ability.
Ability to adapt to different customer personalities and changing situations.
Strong active listening skills.
Ability to understand and show compassion towards the customers.
Demonstrated ability to identify issues and find effective solutions.
Strong attention to detail.
Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.).
High School Diploma or GED.

Nice To Haves

1 year of customer service experience, preferred.

Responsibilities

Manage incoming customer contact (email, phone).
Ensure customer pricing is accurate prior to confirming an order with the customer.
Accurately input customer orders into ERP system, JDE.
Assist in coordinating shipping logistics.
Keep customers informed with delivery dates and other necessary communication updates.
Respond to customer questions and concerns.
Ensure an efficient and personalized customer experience for all customers.
Track customer complaints in CRM system/Dynamics.
Research customer complaints and create adjustments when required.
Process customer returns.
Foster a continuous improvement mindset.
Adhere to all company Environmental, Health and Safety (EHS) regulations, policies, and procedures.
Actively model IDEX values: Team, Trust, and Excellence.
Perform other related duties as assigned.