International Account Manager
About The Position
The International Account Manager manages the day-to-day execution of global freight for assigned customer accounts, combining operations, pricing, and relationship management. The role owns the shipment lifecycle from quote through delivery and billing while supporting strong financial performance. Success requires building customer trust, making market-based decisions, and delivering profitable, high-quality service in close partnership with Sales, carriers, and global agents. The role is in-office at a location described as a new building on the corner of Broad and 4th. Steam Logistics is a full-service supply-chain provider founded in 2012, and describes its culture as people-first and focused on investment in its employees.
Requirements
- Ability to work independently in a fast-paced, high-accountability environment.
- Strong organizational and problem-solving skills and a proactive ownership mindset.
- Clear, confident communication skills with customers, partners, and internal teams.
- Strong commercial acumen and ability to price freight based on market conditions.
- Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint, and CargoWise.
- Familiarity with international freight operations.
Nice To Haves
- Broader knowledge of domestic freight or drayage.
Responsibilities
- Manage day-to-day freight for assigned customer accounts and provide proactive, clear communication.
- Build and strengthen relationships with customers, carriers, and vendors through reliability and responsiveness.
- Develop competitive, market-informed pricing solutions aligned with profitability goals.
- Partner with the International Sales team on RFPs, spot quotes, and project pricing.
- Participate in customer touchpoints, including QBRs and ongoing market updates.
- Own shipment financials, including management of positive and negative variances.
- Manage the full shipment lifecycle from creation through delivery and billing.
- Track and trace shipments while coordinating with overseas offices and agents.
- Ensure documentation is accurate and complete across systems.
- Manage invoicing processes and maintain understanding of file-level financial details.
- Strengthen relationships with carriers and international partners.
- Follow compliance procedures, including those involving NRAs, TSA certification, and ITAR awareness.
- Monitor market trends, geopolitical impacts, and industry shifts to support sound real-time decisions.
Benefits
- Starting salary of $45,000 plus monthly commission incentive.
- Comprehensive health coverage through BlueCross Blue Shield of Tennessee.
- Dental and vision coverage through BlueCross Blue Shield of Tennessee.
- Ancillary coverages through Unum.
- Health Savings Accounts, Dependent Care FSA, and FSA options.
- Employee Assistance Program with up to three counseling sessions for the employee or family members.
- 401(k) match.
- Generous paid time off.
- In-office location in a new building with rooftop city views.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
