International Account Manager

STEAM LOGISTICS•Chattanooga, TN

1d•Onsite

About The Position

The International Account Manager manages the day-to-day execution of global freight for assigned customer accounts, combining operations, pricing, and relationship management. The role owns the shipment lifecycle from quote through delivery and billing while supporting strong financial performance. The position works closely with customers, Sales, carriers, overseas offices, and global agents to maintain clear communication and reliable service. The role develops market-informed pricing, supports RFPs and spot quotes, manages shipment documentation and invoicing, and monitors shipment financials. It also requires following compliance procedures and staying informed about market trends, geopolitical impacts, and industry changes. This is an in-office role in a new building at the corner of Broad and 4th.

Requirements

Ability to work independently in a fast-paced, high-accountability environment.
Strong organizational and problem-solving skills, with a proactive ownership mindset.
Clear and confident communication skills with customers, partners, and internal teams.
Strong commercial acumen and ability to price freight based on market conditions.
Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint, and CargoWise.
Familiarity with international freight operations.

Nice To Haves

Broader knowledge of domestic freight or drayage.

Responsibilities

Manage day-to-day freight for assigned customer accounts and communicate proactively and clearly.
Build and strengthen relationships with customers, carriers, vendors, and international partners.
Develop competitive, market-informed pricing aligned with profitability goals.
Partner with International Sales on RFPs, spot quotes, and project pricing.
Participate in customer touchpoints, including QBRs and ongoing market updates.
Manage shipment financials, including positive and negative variances.
Own the full shipment lifecycle from creation through delivery and billing.
Track and trace shipments while coordinating with overseas offices and agents.
Ensure shipment documentation is accurate and complete across systems.
Manage invoicing processes and maintain understanding of file-level financial details.
Follow compliance procedures, including those relating to NRAs, TSA certification, and ITAR awareness.
Monitor market trends, geopolitical impacts, and industry shifts to support sound real-time decisions.

Benefits

Monthly commission incentive.
Comprehensive health coverage through BlueCross Blue Shield of Tennessee.
Dental coverage through BlueCross Blue Shield of Tennessee.
Vision coverage through BlueCross Blue Shield of Tennessee.
Ancillary coverages through Unum.
Health Savings Accounts.
Dependent Care FSA and FSA options.
Employee Assistance Program with up to three counseling sessions for the employee or family members.
401(k) match.
Generous paid time off.
In-office location in a new building with rooftop city views.