Internal Technical Specialist

Marco Technologies•Saint Cloud, MN

About The Position

The Internal I.S. Technical Specialist is responsible for maintaining and monitoring end-user workstations and productivity on local area network. The Internal I.S. Tech Specialist will perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements.

Requirements

An associate degree and 2+ years of experience or equivalent experience.
2+ years of previous related experience.
Experience including VoIP, QoS, IP, Network Analyzer, Wireless, directory services, server OS and mail.
Experience with and understanding of LDAP, TCP/IP, DHCP, SNMP, etc.
Solid understanding of routing and switching.
Proficiency with business collaboration tools such as MS Office applications and Visio.
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
Strong problem-solving skills.
Excellent organizational and time/task management skills.
Ability to deal with frequent change, delays, or unexpected events.
Ability to identify and resolve problems in a timely manner.
Self-starter with the ability to perform with little or no supervision.
Function collaboratively as part of a fast-paced, client-oriented team.

Nice To Haves

Current high level industry recognized certifications including one or more of the following: CCNA/CCNP, CCDP, CNE, MASE, MCSE preferred.

Responsibilities

Provide tier II help desk support to Marco users by responding in a timely fashion to needs and concerns relating to computer applications, networks, and general systems issues.
Identify, diagnose, and resolve technical problems, escalating as needed.
Install, configure, and maintain personal computers, Windows networks, workstations, file servers, network cabling and other related equipment, devices, and systems; add or upgrade and configure disk drives, printers, and related equipment.
Perform and/or oversee software and application installation and upgrades.
Maintain site licenses for department/organization.
Perform day-to-day maintenance of network serves including backups, administration, and hardware maintenance.
Plan and implement network security including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity and adding and deleting users.
Develop and conduct training and instruction for new and existing users on operating systems and other applications to assist users in maximizing use of networks and computing system.
Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.
Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.