Internal Systems & CRM Support Specialist

OneCloud Corporation•Charlotte, NC

12d

About The Position

OneCloud Corporation Internal Systems & CRM Support Specialist to own the administration and support of our internal IT infrastructure and CRM platform. In this role you will be the go-to expert for both day-to-day systems support and CRM operations ensuring our team stays productive, our data stays clean, and our business systems continue to scale with the company.

Requirements

Excellent verbal and written communication skills.
Strong interpersonal and customer relationship management skills.
Exceptional organizational skills and attention to detail.
Strong analytical and problem-solving capabilities.
Demonstrated supervisory and leadership ability.
Proficient in Microsoft Office Suite and service management platforms such as ConnectWise or Salesforce.
Must be willing and able to work extended hours, both in-state and out-of-state, as operational needs require.
Must be able to lift up to 25 pounds on an occasional basis.
Must be willing to submit to a background check in accordance with applicable local laws and regulations.
Must be 21 years of age or older and possess a valid driver’s license with a clean driving record.

Nice To Haves

Broad experience in telephony, VoIP, paging, networking, and related technology fields strongly preferred.

Responsibilities

Serve as the primary point of contact for internal IT helpdesk escalations: hardware, software, network, and account issues
Administer and maintain internal systems including Active Directory/Google Workspace, VPN, MDM, and SaaS platform accounts
Own the administration of the company CRM platform — managing users, roles, permissions, pipelines, custom fields, and data integrity
Design, build, and maintain CRM workflows, automations, and integrations with internal tools and third-party systems
Develop and manage CRM reports and dashboards that give leadership and revenue teams actionable visibility
Lead CRM data hygiene efforts: deduplication, standardization, imports, and audit processes
Evaluate, implement, and support new internal tools and systems as the business evolves
Provide training and documentation to internal users on systems and CRM best practices
Collaborate with leadership and department heads to translate business requirements into system solutions
Manage vendor relationships and renewals for internal software and IT services
Support onboarding and offboarding of employee accounts, devices, and system access
Oher duties as assigned by leadership