Internal Service Manager

RDO Equipment Co.•Fort Worth, TX

6h•Onsite

About The Position

Join our team as an Internal Service Manager and take the lead in keeping operations running like clockwork. In this role, you’ll manage work orders from start to finish, optimize schedules and ensure the right technicians are in the right place at the right time. You’ll be the go-to communicator, keeping teams aligned and internal customers informed, all while building a motivated, high-performing team. If you’re passionate about delivering exceptional service, fostering strong relationships and creating a world-class experience every day, this is your opportunity to make an impact.

Requirements

Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
Tech-Savvy: You’re confident using computers and quick to learn new systems.
Communication: You express yourself clearly, both in writing and in conversation
Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

Familiarity with our industry is a plus, but not required — we’ll support your learning.

Responsibilities

Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.