Bert Ogden Edinburg Cadillac Internal Service Advisor

Bert Ogden Cadillac•Edinburg, TX

13d•Onsite

About The Position

The Internal Service Advisor is responsible for writing internal service repair orders for new and used cars, dispatching work to technicians, and subletting work if necessary. This role involves preparing repair orders and estimates for internal Bert Ogden vehicles for service work. The advisor will utilize Vehicle Reconditioning Software (Rapid Recon) to maintain a "Time to Line" (TTL) under 5 days and follow the used car process from start to finish. Key responsibilities include reporting discrepancies and delays immediately, providing daily status reports, maintaining individual ROs below 30, and ensuring all receivables are collectable. The advisor will also verify warranty and recall status, develop estimates by costing materials, supplies, and labor, and calculate customer payments including deductibles. They will prepare repair orders by describing symptoms, problems, and causes, and obtaining approval signatures. Maintaining customer rapport by explaining estimates, obtaining approvals, and answering questions is crucial. The role also involves maintaining automotive records, updating job knowledge through education and publications, and enhancing organizational reputation by taking ownership of tasks and exploring value-adding opportunities. Following the complete Bert Ogden Service process and performing cashiering duties are also part of the role. Additional requests from service management will be performed as needed.

Requirements

Minimum of a high school diploma, GED, or equivalent.
Valid Texas Driver's License.
Pass Background Check.
Pass Drug Test.
Must be 21 Years-Old or older.

Nice To Haves

Any relevant education that prepares Service Advisors for the basic aspects of their job including communication, time management and taking direction would be an asset.
Bilingual

Responsibilities

Writing internal service repair orders for new and used cars.
Dispatching work to technicians.
Subletting work if necessary.
Preparing repair orders and estimates for internal Bert Ogden vehicles.
Utilizing Vehicle Reconditioning Software (Rapid Recon) and keeping updated with proper entries.
Maintaining "Time to Line" (TTL) under 5 days as reported in Rapid Recon.
Following the used car process from start to finish.
Reporting discrepancies and delays on vehicles immediately.
Providing daily status reports on all vehicles in process.
Maintaining individual RO’s below 30 and ensuring all receivables are collectable.
Verifying warranty and recall status of vehicles.
Developing estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintaining customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintaining automotive records by recording problems and corrective actions planned.
Updating job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Following complete Bert Ogden Service process with every service transaction.
Performing cashiering duties, to include processing credit card payments, taking cash and giving change as necessary.
Perform any additional request from service management.