Service Advisor - Cadillac
About The Position
Holman Cadillac has an outstanding opportunity for a Service Advisor to join their team and the Holman Family! This role is responsible for preparing service estimates, selling routine maintenance and repair services, and conducting follow-ups regarding unsold services and customer inquiries. The Service Advisor performs opening and closing responsibilities, schedules appointments, answers phones, and collects funds for services performed. They predict the time needed for completion and maintain constant communication with the customer during the repair process. Additionally, this role assists with the coordination of alternate transportation, rental car reservations, and shuttle services. The Service Advisor will sell needed maintenance services and related parts to customers, identify customer requests, conduct a complete vehicle walk-around, and present multi-point inspection results. They will recommend needed maintenance services and related parts, conduct a detailed active delivery of each vehicle, and make appropriate prospecting and follow-up contacts with owners. The position requires providing outstanding customer service in accordance with dealership policies, writing complete and accurate repair orders in accordance with dealership and manufacturer policies, and providing estimated cost analysis of automotive repairs and routine maintenance. The Service Advisor will also provide in-depth information on original equipment manufacturer (OEM) part options and perform all other duties and special projects as assigned.
Requirements
- High school diploma or general education degree (GED)
- Intermediate skills in CDK or Reynolds and Reynolds software
- 1 year experience working in a service advisor or express service advisor capacity
Responsibilities
- Prepares service estimates
- Sells routine maintenance/repair services
- Conducts follow-ups regarding unsold services and customer inquiries
- Performs opening and closing responsibilities
- Schedules appointments, answers phones and collects funds for services performed
- Predicts the time needed for completion and stays in constant communication with the customer during the repair process
- Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
- Sell needed maintenance services and related parts to customers
- Identify customer requests
- Conduct a complete vehicle walk around
- Present multi-point inspection results to customers
- Recommend needed maintenance services and related parts
- Conduct a detailed active delivery of each vehicle
- Make appropriate prospecting and follow-up contacts with owners
- Provide outstanding customer service in accordance with dealership policies
- Write complete, accurate repair orders in accordance with dealership and manufacturer policies
- Provides estimated cost analysis of automotive repairs and routine maintenance.
- Provide in-depth information on original equipment manufacturer (OEM) part options
- Perform all other duties and special projects as assigned.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave (in geographic areas with statutory paid sick leave for part-time and temporary employees)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
