Internal Quality & Compliance Specialist
About The Position
The Internal Quality & Compliance Specialist provides comprehensive compliance oversight and quality assurance support to assigned permanency programs and supporting departments. The specialist serves as the primary compliance partner for designated program areas, monitoring child safety, case quality, placement documentation, legal and regulatory compliance, and program performance indicators. The role conducts case and safety reviews, analyzes trends and risks, facilitates compliance activities, monitors litigation-related requirements, and provides consultation and technical assistance to program staff and leadership. It collaborates with other departments to support child safety and adherence to agency policy standards. The position requires extensive knowledge of IMPACT and CLASS systems, regulatory standards, legal mandates, and agency expectations. Working conditions include frequent computer use and typing, travel by walking or driving to different ACH/OCOK locations for in-person meetings and follow-up, and regular communication by email, phone, and virtual platforms. The position may occasionally participate in urgent compliance and child safety response activities. It involves access to confidential client, personnel, and proprietary company information, which must be handled according to company policy and applicable laws.
Requirements
- Bachelor’s degree, or equivalent relevant professional experience sufficient to perform the essential functions of the position.
- Two or more years of experience in child protective services, project management, data collection, policy development, or related work.
- Experience utilizing IMPACT.
- Competence reviewing, interpreting, and summarizing case records, investigative reports, and compliance documentation.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Experience managing multiple priorities and meeting time-sensitive deadlines.
- Strong verbal and written communication skills.
- Ability to work effectively across departmental units to coordinate compliance monitoring, case reviews, child safety activities, documentation reviews, and reporting.
- Knowledge of child welfare practices and willingness to develop expertise regarding legal requirements, agency policies, and state regulations.
- Strong analytical skills, including the ability to identify trends, risks, and opportunities for improvement.
- Ability to review complex case histories, placement documentation, and compliance records while maintaining attention to detail.
- Strong problem-solving skills and ability to adapt quickly to changing compliance needs.
- Ability to build collaborative relationships with program leadership and staff while providing constructive feedback and technical assistance.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Sensitivity to the cultural and socioeconomic characteristics of the population served and a passion for working with children and families.
Nice To Haves
- Additional experience with CLASS.
- Experience collaborating across departments and with external stakeholders.
Responsibilities
- Serve as the primary compliance resource and subject matter expert for assigned permanency programs, providing guidance on agency policies, regulatory requirements, and quality standards.
- Monitor and support compliance through case reviews, record reviews, and program assessments to identify risks, trends, and opportunities for improvement.
- Assist program staff with completing, verifying the accuracy of, and timely uploading required placement paperwork and other compliance-related documentation.
- Review case documentation, records, and program activities to identify compliance risks and areas for improvement.
- Analyze trends, prepare reports, and communicate findings to leadership and program staff.
- Provide consultation, technical assistance, and guidance to assigned programs regarding compliance and child safety standards.
- Collaborate with internal departments to support quality improvement and timely resolution of compliance concerns.
- Maintain accurate records, complete assigned projects, and respond to time-sensitive requests.
- Conduct case and safety reviews and monitor litigation-related requirements.
- Coordinate compliance monitoring, case reviews, child safety activities, documentation reviews, and reporting functions across departments.
- Maintain confidentiality and exercise sound professional judgment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
