Internal Operations Coordinator- Overnight
About The Position
This is a remote position with overnight hours, Monday through Friday from 11:00 PM to 7:30 AM. Candidates must reside within 50 miles of the office located at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job. The role requires leading by example with a high sense of integrity, acting consistently and being conscious of one's impact on others. The coordinator will be responsible for documenting escalations, reporting unresolved problems, and notifying area managers of issues arising from technical errors, dispatcher errors, or facility complaints. Client calls and account issues will be handled as applicable. Continuous observation of queue activity is necessary to ensure all available agents are signed in and ready to take calls. The position involves assisting in monitoring, coaching, and development sessions, providing feedback, and training agents when appropriate. The coordinator will monitor specific email accounts and the On-Call Supervisor phone as needed, maintain discipline and order in the work environment, and solicit assistance from other departments during high call volume or hold times.
Requirements
- Reside within 50 miles of 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231
- High sense of integrity
- Acts in a consistent manner and is always conscious of his/her impact on others
Responsibilities
- Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
- Notify area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility
- Take client calls and handle account issues when applicable
- Continuously observe queue activity to ensure all available agents are signed in and ready to take a call
- Assist in conducting monitoring, coaching and development sessions providing both positive and constructive feedback
- Monitor agents and provide training when appropriate
- Monitor the CarrolltonSupervisorDesk (or other designated) email account
- Send updated Attendance notifications to the leadership team
- Monitor the On-Call Supervisor phone as needed
- Maintain discipline and order in the work environment
- Solicit other departments for assistance with incoming calls when volume or hold times are high
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
